We treat our stakeholders with respect and understanding and believe that by providing clear and honest information about our activities, and encouraging feedback and input, we can achieve a meaningful and open dialogue. We are committed to timely and amicable resolution of grievances received from individuals or groups through our company grievance mechanism.



Our Grievance Handling Process

If you wish to register a grievance, please provide us with as many details as you can, to help us to address your grievance. If your grievance relates to an emergency situation, please contact us on 01209 715 777.

If you wish to register a grievance anonymously, please use the contact methods below, however we will be unable to respond to you directly. All personal details will be maintained in accordance with our Privacy Policy.

If you wish to register a grievance, please contact us using one of the following methods: 


Write to us

Stakeholder Engagement Coordinator
South Crofty Mine, Dudnance Lane,
Pool, Redruth,
Cornwall TR15 3QT
United Kingdom

Call us

Please ask for our Stakeholder Engagement Coordinator or leave a message if out-of-hours (office hours Mon to Fri 08:00 – 16:00).

01209 715777 / +44 1209 715777 international

Use the Online Grievance Form 


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