We treat our stakeholders with respect and understanding and believe that by providing clear and honest information about our activities, and encouraging feedback and input, we can achieve a meaningful and open dialogue. We are committed to timely and amicable resolution of grievances received from individuals or groups through our company grievance mechanism.
Grievance
A ‘grievance’ is a formal complaint, or expression of dissatisfaction received by the Company about actions taken or a lack of action, where our pre-defined grievance mechanism is followed to achieve resolution.
If a member of the local community or our wider stakeholder network wishes to register a grievance, the following procedure communicates how that can be done and what can be expected from us in terms of communication and timelines for resolution.
Concern
A ‘concern’ can be considered as an expression of worry or doubt over an issue and is resolved informally without the need for use of our formal grievance mechanism.
If a member of the local community or our wider stakeholder network wishes to register a concern, they may do so by contacting us by phone or email.
Our Grievance Handling Process
If you wish to register a grievance, please provide us with as many details as you can, to help us to address your grievance. If your grievance relates to an emergency situation, please contact us on 01209 715 777.
If you wish to register a grievance anonymously, please use the contact methods below, however we will be unable to respond to you directly. All personal details will be maintained in accordance with our Privacy Policy.
If you wish to register a grievance, please contact us using one of the following methods:
Write to us
Stakeholder Engagement Coordinator
South Crofty Mine, Dudnance Lane,
Pool, Redruth,
Cornwall TR15 3QT
United Kingdom
Please ask for our Stakeholder Engagement Coordinator or leave a message if out-of-hours (office hours Mon to Fri 08:00 – 16:00).
01209 715777 / +44 1209 715777 international
Use the Online Grievance Form